Refund Policy

Thank you for choosing Ideal Design & Print for your clothing branding, window frosting, wallpaper installation, and vinyl signage needs. We take pride in the quality of our products and/or service delivery and aim to ensure complete customer satisfaction. However, to maintain transparency and protect both our business and our valued customers, we have established the following refund policy:

1. Quality Assurance

Every order is carefully inspected before it is shipped, and we strive to deliver products that meet the highest standards of quality. We encourage all customers to inspect their products immediately upon delivery.

2. Return and Refund Conditions

• Customers must report any issues with the quality of their products within 3 days of receiving their order. Any claims made after this period will not be considered for a refund or exchange.
• To initiate a return or refund claim, customers must contact our customer service team with clear photographs and descriptions of the issue.
• We reserve the right to assess the nature of the claim and request further evidence if necessary.

3. Not Responsible for Post-Delivery Handling

Please note that Ideal Design & Print is not responsible for any damage, wear, or quality deterioration that occurs after the product has been delivered. This includes, but is not limited to, improper washing, drying, storage, or other handling of the products.

4. Refund Exclusions

• Custom-printed items that have been approved by the customer during the design process and then processed for printing are non-refundable unless there is a manufacturing defect or error on our part.
• Items that have been used or washed are not eligible for returns or refunds.
• Graphic design work is none refundable, we will work with you until you are happy with the final outcome. Once you approve the design, any additional changes would attract standard artwork fees.
• Vinyl application, wall paper installation and window frosting services are non-refundable. This is so as the balance payments for each of these services is paid on site before we leave your premises or place of residence, in which case you would have approved to be able to pay the balance. You are well within your rights to refuse to settle the balance should you not be pleased with the work.

5. Refund Process

If your return is approved, we will process your refund within 3-5 business days, and a credit will automatically be applied to your original payment method. Please note that depending on your bank or credit card company, the refund may take additional time to appear on your statement.

6. Changes to Policy

Ideal Design & Print reserves the right to modify this refund policy at any time. We encourage customers to review the policy regularly to stay informed about any changes.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team at sales@idealdesignandprint or call +27 21 839 4560

Thank you for your understanding and support!